Crazy Times Guess what? We’re living in a VUCA world: Volatile Uncertain Complex Ambiguous This acronym was coined by the military in 1987 to describe our world to come that’s…
Clinical Leaders: Put Your Oxygen Masks On First!
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How to Get Your Clinicians to Say “Yes!” to Your Request
Want a sure fire way to get any clinician to engage in your next practice change, or any other request for that matter? Read on… In my previous article Want…
How to Thrive in Your Hospital’s “Yes Man” Culture
In working with hospital leaders across the country, I’ve learned about a major concern they have but only feel comfortable talking about behind closed doors. A Hundred Million Things When…
Want Wildly Engaged Clinicians? Stop Trying to Make Them Happy!
Nurses and doctors can be happy with their job but care less about their work. In the wake of the unprecedented need to make improvements in the performance of healthcare…
Want Your New Practice Change to be Irresistible to Clinicians? Take a Lesson from IKEA
What if it were possible to make practice change irresistible to clinicians? Today, with all of the demands to improve hospital care, clinical leaders are compelled to spend much of…
From Hospital “Caste System” to “Everybody Matters”
No matter how much experience I have, no matter how many deliveries I’ve done, I’m a nurse and not a doctor. What I say isn’t quite as good as what…
How to Hold Clinicians Accountable Without Crossing to the Dark Side
Question: How do I get my clinicians to be accountable? Answer: Rethink accountability and blame. The Mantra of Accountability When I was a clinical leader, nothing got the hairs on…
The Surprising Truth About “Zero Medical Error” Campaigns
You’re not going to necessarily say all the time ‘I made an error.’ Yeah, I want people to think I’m a great doctor. I don’t make mistakes. This comment came…
Hospital Leaders: Want Less Resistance? Change Your Expectations
True or False: People Resist Change It’s such a commonly held “truth” that no one stops to ponder the merits of the idea. It might be a surprise to learn…
Why You Should Love Your Cynical Clinicians
Many leaders I work with perceive their cynical clinicians as a problem, when in fact they are a blessing. In this article, I discuss why – after highly engaged clinicians…
How to Bring Burned-Out Clinicians Back To Life
Some call it a national crisis; others say it’s the elephant in the room no one wants to talk about. Clinician burnout is a very real phenomenon, and not a…
How to Know if Your Multidisciplinary Meeting is a Wolf in Sheep’s Clothes
Multidisciplinary meetings are intended to be collaborative. However, many of the ones I observe are platforms that just reinforce the traditional power dynamics of the professional hierarchy for those at…